Nothing irks me more than calling customer service and getting someone on the phone that doesn’t speak good English. I mean come on! How can you provide good customer SERVICE when the person who is handling your call or your sale or your technical issue can’t effectively communicate with you? Geesh! I understand cost and benefit and all that. I’m a small business owner myself, but recruiting a company to provide customer service support who isn’t fluent in English (and I’m calling from California) is like sending a customer or a client a plumber to fix the transmission on your car. It’s just that frustrating. I’ve been a pretty good Dell customer for several years and now that I work for myself doing technology, web, and computer repair, I used Dell a lot to get spare parts and buy computers. Dell needs to fix this customer service fiasco and let me talk to someone who can speak English. It’s ridiculous that it take me 20 minutes to get something done that should only take half that time because I’m having to say, “Excuse me” or “What?” or “Can you repeat that?” over and over again. Give me a break.
MOOD: Frustrated!
1 response so far ↓
tboehm30 // February 26, 2009 at 6:40 pm |
The saddest part is that the person you were talking to is probably very smart. He could most likely solve your problem easily. He just couldn’t communicate to you.
I was on a call today where someone was telling me information I was interested in, but he was completely incomprehisible. I can’t buy that.